Terms & Conditions


Product Returns
We are NOT accepting returns for items under following categories:
1. Cushion Covers
2. Home Decors
3. Jewellery
4. Sandals and Juttis
5. Handbags

Product with returns available for only specific items, if returns available then it is mentioned in their product description.


Change of Mind: 
We do not accept change of mind because we have a legal duty of the Health and Safety of the customers using our products and we are not allowed to be selling products that have been opened/handled/used, etc.

The change of mind option is not applicable.


Warranty Claims (applies to only specific products - mentioned in their product description) 

ALL Claims need to be sent to us via email. To prevent unnecessary claim delays, we ask that the following is included in the initial claim email:

  • Order Number
  • Manual with missing parts indicated (if applicable)
  • Images/Video clearly showing fault (if applicable)
  • Images/Video clearly showing goods in the original packaging (if applicable)
  • Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.
  • Please do not dispose of items before contacting us. We may ask for items back to be inspected. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us.

 

Faulty or Damaged in Transit Products: (applies to only specific products - mentioned in their product description)

Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity). Also, provide a brief explanation of the fault and what the customer would prefer in the way of compensation or replacement parts/product.

We will assess each situation on a case-by-case basis. We will advise on whether we will send replacement parts, offer a full or partial refund, or replace the product.

Please do not return the product to us unless instructed to do so. If we need the product returned, we will provide a return label. Any postage cost incurred by the customer for return postage will not be refunded if a return label has been provided.


Missing or Damaged Parts under 12-month warranty: (applies to only specific products - mentioned in their product description)
If a single part is missing or damaged, please specify using the instruction manual of what part they are missing or is damaged and the quantity needed. Where possible, mark the part in the manual and send us pictures of it.
Once we receive the details of what is needed, we can issue for a part to be sent as soon as possible. We will send an email containing tracking information when it is available.

Dispatch of spare parts from our warehouse can take up to 15 - 30 working days.
If no spare part is available, we will provide an alternative resolution in line with Australian Consumer Law